Shipping/Returns/Exchanges

 

Policies
  • Shipping: All orders will be shipped via UPS unless otherwise requested. All shipping charges are paid by the customer, including backorders, exchanges, and returns. Special orders may require 4-6 weeks for delivery. Multiple boxing may be required for heavier or larger orders. In some circumstances shipping costs may fluctuate higher than the Original quote submitted online. Customer is responsible for confirming shipping costs.
  • Special orders:  Special orders require may 4-6 weeks for delivery. Special order items cannot be returned. Any defective special order merchandies will be replaced.
  • Payment terms: Preferred method of payment is PayPal.  NO COD, We accept check and money orders however this form of payment will delay shipment until funds have cleared the bank. Acceptance of Master Card and Visa transactions is coming soon.
  • Backorders: We make every effort to have all items available to ship.  However sometimes an item may require a backorder.  Any out of stock items (non-perishable) not honored in sales orders will be backordered unless otherwise specified. All backordered items older than 8 weeks will be cancelled unless otherwise requested. Perishable items that are out of stock should be reflected at time of check out.  Perishable items will not be placed on backorder and will need to be re-ordered when stock is available.  Any item cancelled due to backorder and/ or out of stock will be issued a refund within 5 to 10 days provided the funds have been collected.
  • Exchanges: Items can be exchanged for the same item in a different metal, stone, color or size. A Return Merchandise Authorization (RMA #) number must be obtained prior to return or exchange.  Please call the office at (815) 639-9154 option 3.  Please leave your name, phone number, order number, item number and item description along with the reason for exchange or return.  We will contact you within 24 to 48 hours of receipt of your message. Any returned item received without an RMA # will not be accepted and will be returned to the customer at the customers’ expense.  Exchanged items must be current (within 15 days of invoice) with original company tags or they will be refused. All exchanged items must have the following information in order to be processed:
    1. Account number clearly stated.
    2. Copy of original invoice or invoice # must be clearly stated.
    3. Goods need to be packed individually, and include the original code clearly marked on the packets.
    4. Exchanges should be mailed to the attention: "Exchange".
    Failure to comply with any of the above may result in a 10% restocking fee. Previous discounts that do not apply after the exchange will be debited. Special orders or items made to your specification are not refundable or exchangeable.
  • Claims/Returns: All claims must be filed within 15 days of the invoice date. All returns must be authorized. All defective items will be replaced or exchanged. Claimed items must carry their original tag when received. Please call for an RMA (Return Merchant Authorization) number. You will receive detailed instruction on how to package your return. Returns on non-defective items are subject to a 10% restocking fee. Special order, Sale, or Clearance items cannot be returned. We do not accept returns on body Jewelry. There are serious sanitary issues and disease transmission concerns associated with returned body jewelry. 
  • Typographical Errors: We are not responsible for typographical errors
  • Due to circumstances beyond our control, all prices, descriptions and colors are subject to change without notice. 

 

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